At Metauein, we are dedicated to ensuring customer satisfaction and addressing any issues that may arise. We understand that despite our best efforts, mistakes can happen.We stand by the quality of our products and the efficiency of our returns process. Trust us to make things right when they go wrong, and experience the difference of working with a company that truly cares about its customers.

That’s why we have implemented an industry-leading returns process to make things right when they go wrong.

Commitment to Quality

We have heavily invested in our testing and grading process to ensure that the rate of returns is very low. Every device undergoes rigorous inspections and quality checks to meet our high standards. This meticulous process significantly reduces the likelihood of defects, ensuring that our customers receive reliable and high-quality products.

No-Quibble Returns

Despite our stringent quality controls, we acknowledge that occasional faults can slip through the net, or a phone might turn out to be locked when it shouldn’t be. In such cases, we believe that it’s not good enough for our customers to face any inconvenience. Therefore, we have established a no-quibble returns policy to address these issues promptly and efficiently.

Fast and Efficient Service

We pride ourselves on the speed and efficiency of our returns process. By managing everything in-house, we can ensure that returns are processed quickly. This means you won’t have to wait long to have your issue resolved and your account credited.

Customer Satisfaction

Our goal is to provide you with the best possible service, even when things go wrong. We are committed to resolving issues promptly and ensuring that you are satisfied with your purchase. Our industry-leading returns process is just one of the many ways we strive to deliver exceptional customer service.

Easy Returns Process

If you encounter any problem with a device, simply contact our friendly returns team. They are trained to handle your enquiry with care and efficiency, ensuring that you receive the support you need. Here’s how our process works:

  • Report the Issue: Notify our returns team about the issue you are experiencing. Provide them with details to help them understand the problem.
  • Process Enquiry: Our team will process your enquiry swiftly, guiding you through the next steps and informing you how to return the device to us.
  • Return the Device: Follow the instructions provided by our team to return the faulty device.
  • Credit Your Account: Once we receive the returned device, we will inspect it and credit your account within 5-7 working days.